Simple expectations for every repair.

These guidelines explain how GZ IT Solutions handles estimates, approvals, parts, data, and device pickup. Specific details can vary by job and will be confirmed before work begins.

Diagnosis & estimates

Initial pricing is based on the information available at the time. Some problems only become clear after inspection or testing. If the recommended work changes, you will be contacted before additional work is performed.

Approval before repair

Repair work should not move forward until the customer approves the work and expected cost. If parts are needed, availability and any part cost will be discussed first.

Customer data

Customers should back up important files whenever possible before service. GZ IT Solutions will avoid unnecessary access to personal files, but no repair service can guarantee preservation of data on a device that may already be failing.

Passwords & access

If a login is required for approved troubleshooting, only the access needed to perform that work should be provided. Customers can change temporary passwords after service is complete.

Parts & existing damage

Existing physical damage, missing pieces, liquid exposure, prior repair attempts, or hidden damage can affect repairability. Any important condition noticed during service will be communicated when relevant.

Unrepairable or out-of-scope devices

If the issue is outside the services GZ IT Solutions can responsibly handle, the customer will be told rather than having unnecessary work performed.

Pickup & return

Service arrangements, pickup, return, or meeting details are confirmed directly with the customer. Do not leave a device anywhere without a confirmed arrangement.

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